EC2 Public IPv4 address fails when trying to load the website.

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Hi, my USA domain was working perfectly until the outage from Amazon USA East 1 crashed last week and as a result it bought my website offline, for some unknown reason it wont connect and load the website thereafter. My Public IPv4 address 34.232.4.63 fails to load the USA site and my Elastic IP address is also linked to that public ip address, so i am unsure why it wont connect, my UK site is live and running fine, unsure how to proceed.

Thanks Alex

asked a year ago110 views
3 Answers
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Did the EC2 instance get restarted during the outage? If so the instance would have been allocated a new public IP which you would have to map to your domain and Elastic IP

If the above question did not apply, Check your security group settings to ensure that the security group allows public traffic, make sure to also check your subnet and Network Access Control List (NACL) settings on your VPC to ensure that they both allow public traffic.

Lastly you can also use the VPC Reachability Analyzer to test if your instance is reachable from a particular destination. https://docs.aws.amazon.com/vpc/latest/reachability/how-reachability-analyzer-works.html

answered a year ago
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The instance did stop yes, and my EBS snapshot is 6 months old so unsure if iv lost 6 months of work due to Amazon, whats worse is, iv no understandng of the EC2 and how to code anything, I am not a web developer, my designers setup my Amazon at a considerable cost.

I am going to delete the UK site, it took me 10 years to build it, I am hoping i can retain the USA site, If i had my designers look at this it is going to cost, money i dont have, i am literally on the edge of being unable to continue.

Are there no Amazon tech support that can sort this, after all, this problem was caused by Amazon, they may have in effect killed 12 years of work and 1.7 million files, my complete lifetime of work on my gaming site.

Alex

answered a year ago
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Thank you for the response, I appreciate the help, really worried, UK seems to be live, iv also got a backup of the UK, but if i lose this USA, going to destroy me i think, literally took over my life since i can remember. Merry Christmas :)

Alex

answered a year ago

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