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Unable to signup nor reset my root account password

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I tried to reset the password for my aws account but the page says the below error. There was an error An AWS account with that sign-in information does not exist. Try again or create a new account. Alternatively, I tried to sign up for a new AWS account and I received the below email from Amazon. I am kind of stuck, not able to either sign up or reset the password for my AWS root account. Please help. The email specified is already associated with an AWS account We received a request to create a new AWS account using this e-mail address. We could not complete your request because an AWS account is already associated with this e-mail address. If the account associated with this e-mail address is active, you can sign in using the following link:

asked 2 years ago564 views

5 Answers
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Since the issue persists, and you can't access your account, you should contact AWS Support directly https://aws.amazon.com/it/contact-us/. Here’s how:

Go to the AWS Support Center and select "Account and Billing Support."

When contacting support, provide the email address associated with the account and describe the issue, including any error messages.

Use a Different Email (Optional): If you can't access support because you're locked out, use a different email address to create a support case.

Thanks

EXPERT

answered 2 years ago

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I tried with the above suggestion already. But they are not helping as well. Below is the reply from them.

**Hello,

I see you have some account queries and we will be more than glad to assist you.

I noticed you are not contacting us from your account directly, instead you are contacting us through the Billing and Sales form.

Unfortunately AWS account security policies don't permit us to discuss account-specific information unless you're signed in to the account you're asking about.

I encourage you to please create a case using the support center in your account, so we can validate all your account information and guide/assist you further.**

answered 2 years ago

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Here is the process to reset your root account.
https://docs.aws.amazon.com/IAM/latest/UserGuide/reset-root-password.html

If you no longer have access to the email, see I don't have access to the email for my AWS account in the AWS Sign-In User Guide.

AWS
EXPERT

answered 2 years ago

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Its going back and forth. I am unable to reset my password as it always says the below error while trying to reset my password. Enter image description here

answered 2 years ago

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Even I tried to sign up using the same email ID. However I am not receiving the Verification Code in my email. Enter image description here Instead, I am getting the following email from AWS Enter image description here

answered 2 years ago

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