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Hi there!
One solution for this requirement would be to utilize EventBridge to monitor for DISCONNECTED contact events, and configure your EventBridge rule to trigger the Lambda.
You can read more around the contact events data model in the administrator guide for Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/contact-events.html#ContactEvent
answered 2 years ago
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Thank you gthomas. This is exactly what I ended up doing, but you beat me to reporting my solution, thank you very much for taking the time to respond. I had to relate the contactId to a record so I could correlate the disconnect event, but it worked great.