Unable to open Chat Bubble in test chat for Amazon Connect
0
I claimed a number and choose a flow for the number. I am able to call the number and get the correct response from flow. However, I am unable to open Chat Bubble in test chat in the url of instance. When I tried to open the chat, the chat window is pinning and it throws the error "Unable to start the chat, An internal error has occurred." as the image shows.
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1
A couple troubleshooting steps to perform:
- Make sure you're using a web browser that supports Amazon Connect
- In your browser, open developer tools and refresh the page. Please share any error's from the console log.
answered a year ago
0
Thank you AWS team for fixing this issue. Now the error message is gone. Instead, it shows that I didn't fill the "Test Setting". After I filled it, I can successfully use the Chat Bubble.
answered a year ago
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Thank you for the reply. I see the following error in the console.log: GET https://abc.my.connect.aws/selector-search/published-contact-flow?ids=arn:aws:connect:<region>:0123:instance%xyz%2Fcontact-flow%xyz&name=&page=0 403
angular.min.js:131 Possibly unhandled rejection: {"data":{"exceptionId":"123","messageId":"lily-admin-ajax-consistent-error"},"status":403,"config":{"method":"GET","transformRequest":[null],"transformResponse":[null],"jsonpCallbackParam":"callback","dataType":"json","params":{"name":"","page":0,"ids":"arn:aws:connect:<region>:0123:instance/xyz/contact-flow/xyz"},"url":"/selector-search/published-contact-flow","headers":{"Accept":"application/json, text/plain, /"}},"statusText":"","xhrStatus":"complete"}