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I would like the ability to have our call flow exports converted to usable diagrams using any tools ?

1

We would like the ability to have our call flow exports converted to usable diagrams. is there any supported tools which will convert the exported Json File downloaded from Amazon Connect console into usable diagrams ? or any other ways to do it from AWS it self ? example tools : smartdraw, Visio, Lucidchart etc. how complex this conversion should be, its for my client whose business depends on call center setup and they have shared contact flow for example, attached here !!Contact FLow Diagram

Topics
Business Applicationsre:Invent
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Amazon Connectre:Invent
Language
English

asked 3 years ago1.5K views

2 Answers
0

Hi,

you can export AWS Connect workflows to JSON: see https://docs.aws.amazon.com/connect/latest/adminguide/contact-flow-import-export.html

Many 3rd party tools can use JSON as input.

Best,

Didier

EXPERT

answered 3 years ago

  • Ravi
    3 years ago

    Can you provide which third party tools ?? @ DIdier i have tried with Lucid and visio, i don't see any options to import json file they are pointing to excel or csv files only, can you provide steps and right tool for this use case ? That would be great !!

    i even discussed with AWS Support they don't have any solution yet, they mentioned that there back end team is implementing such feature with Visio in future as feature request.

  • Hazel
    3 years ago

    Hello Didier, this allowed me to export the flow but I dont see the steps on how to get the file into a visio etc. Also are there steps to export contact flows to json file. How is that done? Thanks

0

You could try the UPLINX Report Tool for Amazon Connect. It automatically creates SVG diagrams for Contact Flows by pulling data from the Amazon Connect API. These scalable vector graphics can be modified for example with Inkscape. Here is a Sample SVG Contract Flow generated by the tool.

It will include all generated SVG diagrams of Amazon Connect Contact Flows into a HTML page with table of contents and also additional config of Contact Flows. It will include the newer config options such as Notes and Block title that overwrite the Action title.

Further it generates as-built or config reports of your Amazon Connect instance. The tool runs on any Windows machine.

The download and product link is https://www.uplinx.com/reporttool-amazon.

answered 2 years ago

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