can customer cancel their savings plan?

1

customer purchased savings plan by mistake, can they cancel it?

asked 2 years ago4597 views
3 Answers
1

As CloudJason mentioned, the normal policy is no. You cannot cancel a SavingsPlan if you've purchased as they are a contractual agreement between you and AWS for a discount on services. But if it was purchased in error, you can request a cancellation but it's not guaranteed to be approved.

profile pictureAWS
EXPERT
Rob_H
answered 2 years ago
0

If it's rather soon after purchasing, and the first time you've done this, you can contact support and they will usually cancel it, usually a day or two. If it was a mistake there are times support will escalate and cancel it although they don't often like to do that as it is a contract and they don't want people backing out of them.

answered 2 years ago
0

I made a mistake when calculating the amount of my saving plan, I changed the amount in hours for the amount per month, I immediately noticed the error but I was not able to cancel. My plan that was supposed to be around 40USD/month went to 29k USD/month

answered 2 years ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions

Relevant content