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"Session expired" errors from Amazon Connect

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I get a "Session expired" error message when I try to click on the Access URL from Amazon Connect and I can only be able to access it through an emergency login. Why am I receiving this error, and how do I resolve the issue?

Topics
Application IntegrationBusiness ApplicationsManagement & Governance
Tags
Amazon ConnectAWS Account Management
Language
English
Manikandan
asked 5 months ago328 views
2 Answers
0

Hope this helps

Amazon Connect does not support reverse federation. That is, you can't login directly into Amazon Connect. If you tried, you'd get a Session Expired message. The authentication should be done from the Identity Provider (IdP) and not the Service Provider (SP) (Amazon Connect).

https://repost.aws/knowledge-center/connect-resolve-session-expired-errors https://docs.aws.amazon.com/connect/latest/adminguide/configure-saml.html

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Manoj Kengudelu
answered 5 months ago
0

If you’re Connect instance is SSO enabled you will need to use your SSO URL to authenticate and not the direct URL you are clicking on.

David

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dmacias
answered 5 months ago

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