Why is my support case with displayId=*************** in Unassigned state for so many days?

I understand your concern about your support case remaining unassigned. However, I don't have access to specific case information or the ability to directly escalate individual support cases.

As a Basic Support plan user, it's important to note that this plan provides access to customer service for account and billing questions, as well as access to AWS documentation, whitepapers, and support forums. Basic Support does not include technical support cases or guaranteed response times for support inquiries.

For payment and billing issues specifically, Basic Support plan customers can contact AWS Customer Service through the Billing and Cost Management console or by using the "Account and billing support" option when creating a case. These types of account and billing questions are typically handled separately from technical support cases.

If you need faster response times and technical support, you may want to consider upgrading to a higher support plan such as Developer, Business, Enterprise On-Ramp, or Enterprise Support, which include technical support with defined response time targets.

For immediate assistance with your billing concern, I recommend:

1. Checking the AWS Billing and Cost Management console for any alerts or notifications
2. Ensuring your case was submitted through the correct billing support channel
3. Reviewing your case to confirm all necessary information was provided

If your issue is urgent and relates to account access or billing, you can also try reaching out through the AWS Support Center to ensure your case is properly categorized as a billing inquiry.

Hi there.

I apologize for the delay in response.

Your sentiments have been shared internally and I can confirm that your case is with the correct team. Once our Support team completes their review, correspondence will be shared via our Support Center: http://go.aws/support-center.

— Roman Z.