Do manager configured agent state events appear in Connect Streams API

Question

Hi all. I have a custom CCP utilizing the Connect Streams API. I know that if the agent changes their state within the custom CCP an event is thrown by streams api that I can listen for on the page. However if an agent manager was to update the agent's status as described [here](https://docs.aws.amazon.com/connect/latest/adminguide/rtm-change-agent-activity-state.html), will that status change also throw an event in Streams API? The documentation link attached says "*This change appears in the agent event stream*" but I am not clear if this is referring to the kinesis data stream, the connect streams api, or both?

SujeshG · Answer

Hello,

The statement "This change appears in the agent event stream" means that it will be streamed as Kinesis Agent Events and not the Streams API.

However you can subscribe to the agent.onStateChange() method in Streams API to get any state change events for the agent- https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#agentonstatechange

Do manager configured agent state events appear in Connect Streams API

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