Amazon Connect Voice Cut-thru delay
When Amazon Connect Contact Flow accepts a call, there seem to be up to 2 second delay in voice/audio cut-thru. Observed this when voice prompt for Lex V2 bot is starting middle of the sentence. Did hundreds of tests and we ended up patching with a 2 second music before lex starts speaking.
Anyone else observed this behavior?
I have a similar problem...I think. The first call of the day which is answered by Lex, hears nothing for 2-3 seconds before Lex starts talking. I have this problem every day. Subsequent calls are ok.
Use Customerdisplay name in amazon connect contact flowasked 2 months ago
Quick Connect Transfers Failing in Amazon Connectasked 4 months ago
Amazon Connect Voice Cut-thru delayasked 3 months ago
Get Attributes from Amazon Connect to Amazon Lexasked 3 years ago
Amazon connect Contact Flow back up, restore and promote to different environmentsasked 4 months ago
Set bot display name in Connect promptsasked 5 months ago
Amazon Connect & Lex V2 Voiceasked 2 months ago
Is there a way to grab a user's voice utterance from an Amazon Lex V2 bot using Lambda calls?asked 3 months ago
Connect does not find Lex bot for user promptasked 5 months ago
Amazon Connect :VoiceMail Express: Create a case in Salesforce parametersasked 21 days ago