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/Amazon Connect Voice Cut-thru delay/

Amazon Connect Voice Cut-thru delay


When Amazon Connect Contact Flow accepts a call, there seem to be up to 2 second delay in voice/audio cut-thru. Observed this when voice prompt for Lex V2 bot is starting middle of the sentence. Did hundreds of tests and we ended up patching with a 2 second music before lex starts speaking.

Anyone else observed this behavior?

1 Answers

I have a similar problem...I think. The first call of the day which is answered by Lex, hears nothing for 2-3 seconds before Lex starts talking. I have this problem every day. Subsequent calls are ok.

answered 3 months ago

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