Domain renewal failed, but payment is successful
When I tried to renew my TLD .com domain today, I got this error:
**Dear AWS customer,
We weren't able to automatically renew registration of the [DOMAIN_NAME_HERE] domain.
This happened for the following reasons:
Parameters in request are not valid We apologize for the inconvenience. For more information, contact Amazon Web Services Customer Support.
Regards, Amazon Route 53**
Does anyone know what this error "Parameters in request are not valid" means and what would be the appropriate followup for this error. I have created a support case, but it is still in "Unassigned" state.
Any help here would be highly appreciated.
Thanks in advance.
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Hello.
I think it would be best to contact AWS Support as stated in the message.
For domain registration or renewal, you can open a case under "Account and billing".
Inquiries under "Account and billing" can be made free of charge.
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html
I think it depends on what parameters you are entering, but I have seen this error when entering invalid strings for domain renewal information.
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Thanks for your response. I have already created a support case almost 6 Hours ago and it still is in "Unassigned" state / No Updates
AWS Support usually takes about 24 hours to respond for the first time. It is very rare for someone to reply in a short period of 6 hours. For example, if you subscribe to paid support, they may increase the urgency of your case and speed up the response, but with free support, you cannot increase the urgency of your case, so you have no choice but to wait for a reply. https://docs.aws.amazon.com/awssupport/latest/user/case-management.html#choosing-severity