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Amazon SES: Your account has been temporarily blocked.

0

Hi,

I am getting this error when I am trying to send emails through SES. I have production access. This error is not persistent it occurs sometimes and sometimes it doesn't.

Error:{"ErrorIdentifier":"f258ca51-7b03-4bea-b56f-3cec68ca62b9","ErrorInfo":"","ErrorMessage":"Your account has been temporarily blocked. Please contact our support team to get assistance.","StatusCode":401}

1 Answer
2

Hi,

This KC article provides guidance to avoid SES suspension: https://repost.aws/knowledge-center/ses-resolve-account-review-pause

This 3p article will help understand why your account may be temporarily suspended for SES: https://www.notificationapi.com/blog/how-to-prevent-aws-ses-review-and-suspension

What causes AWS SES being suspended?

AWS monitors your SES activity both manually and automatically. They look for:

* High bounce rate: emails being sent to addresses that don't exist
* High complaint rate: people or automated filters reporting your emails as spam
* Spamtraps: these are addresses controlled by Anti-Spam organizations. Like under cover cops, these inboxes are used to identify spammers
* Content violations and illegal activity: Unless you work on weird stuff, you don't need to worry about this one

You should make sure that your SES activity stays away from the points above.

Best,

Didier

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answered a year ago
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