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Calls not completed

0

In the last days, we've been experiencing issues more than usual when calling to random numbers in UK, France, Norway, and Ireland. After dialing the number, we don't hear anything and then in a few seconds the call is disconnected with no message error. In logs, we see "Customer disconnect". This is so fast that I doubt that they actually reject the call. I don't think it's a connection issue, because then I call other numbers from the same country and it works fine. Any other users experiencing same problem or any idea why this could be happening?

Topics
Application IntegrationMachine Learning & AIBusiness Applications
Tags
Amazon Connect
Language
English
asked 3 years ago345 views
1 Answer
0

Hi,

Can i ask couple of questions: 1- was this working fine previously? 2- Mentioning that you are trying to call UK, France, Norway and Ireland. are you dialing Amazon connect line or you are dialing from Amazon Connect ? 3- Are you dialing Landlines or Toll free lines?

Best Regards, Ramy Hussein

answered 3 years ago
  • ThiagoR
    3 years ago

    Thanks for your answer, Ramy. This probably happened before, but since last Thursday we noticed this has been happening with many outbound calls. No issues with inbound calls. We use CCP to call our customers from the same UK number that I purchased in Amazon Connect. We're dialing landlines and mobile numbers. I think that is very weird that the calls lasts 2 seconds, it doesn't ring, no error message and then the logs says "customer disconnect".

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