Ping is 100% loss

0

Hello, my site is not working. I am using bitnami magento Lightsail instance and static IP - 18.194.102.101 It was working fine and then stopped. I don't know why. Domain is hosted in other service, I wrote them, They said - that it's ok. IP is correct and domain is working fine. They give me this link https://check-host.net/ip-info?host=dolka.com.ua.&csrf_token=8accecec9bbf638557d9a0b396af923f01ca86e9

I couldn't find any errors in my AWS Lightsail instance.


ping dolka.com.ua PING dolka.com.ua (18.194.102.101) 56(84) bytes of data.

--- dolka.com.ua ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 3056ms

asked a year ago726 views
1 Answer
1

Hi! The DNS correctly resolves to the IP address as you can see in this line:

ping dolka.com.ua PING dolka.com.ua (18.194.102.101) 56(84) bytes of data.

Please check, whether you configured the firewall to let pings (ICMP) through from your current IP address:

https://aws.amazon.com/blogs/compute/enhancing-site-security-with-new-lightsail-firewall-features/

Best, Matt

AWS
answered a year ago

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