Issue linking AWS End User Messaging Social Messaging to WhatsApp Business Account

Question

Hello,

I am having trouble adding a WhatsApp Business Account phone number to AWS End User Messaging Social Messaging. The error says I cannot link because our currency is not US Dollars. I cannot change the WhatsApp to US Dollars because our business account is not billed in USD—it is based in Europe. Does anyone know of any ways around this? Copy of error message below.

The phone number is all verified, and it successfully establishes a link. However, it falls over when I press Add Phone Number.

Many thanks, Matt

**Error
This WhatsApp Business Account (WABA) was previously billed in a currency other than U.S. dollars and cannot be used. RequestId: --- HttpStatusCode: 400
**

re:Post Agent · Answer

I understand you're facing difficulties linking your WhatsApp Business Account (WABA) to AWS End User Messaging Social Messaging due to currency incompatibility. Unfortunately, there isn't a direct workaround for this issue within the AWS End User Messaging Social service.

The error message indicates that AWS End User Messaging Social currently only supports WhatsApp Business Accounts that are billed in U.S. dollars. This limitation is likely due to how AWS has set up their integration with Meta's WhatsApp Business API.

Given that your business account is based in Europe and not billed in USD, you have a few potential options to consider:

1. Contact AWS Support: They might be able to provide more specific guidance or potential solutions based on your account and use case.

2. Create a new WhatsApp Business Account: If feasible for your business, you could consider creating a new WABA that's billed in USD specifically for use with AWS. However, this may have implications for your existing WhatsApp business operations.

3. Explore alternative services: You might want to look into other AWS services or third-party solutions that can integrate with WhatsApp Business accounts billed in non-USD currencies.

4. Wait for updates: AWS frequently updates its services. You could keep an eye out for any announcements about support for additional currencies in the future.

5. Provide feedback to AWS: Consider submitting a feature request to AWS, asking them to support WABAs billed in other currencies. This could potentially lead to future improvements in the service.

Remember, when working with AWS End User Messaging Social and WhatsApp integration, it's important to ensure all your account details, including phone numbers and business information, are correctly set up and verified before attempting to link accounts.  
**Sources**  
[AssociateWhatsAppBusinessAccount - AWS End User Messaging Social](https://docs.aws.amazon.com/social-messaging/latest/APIReference/API_AssociateWhatsAppBusinessAccount.html)  
[WhatsAppPhoneNumberSummary - AWS End User Messaging Social](https://docs.aws.amazon.com/social-messaging/latest/APIReference/API_WhatsAppPhoneNumberSummary.html)

Issue linking AWS End User Messaging Social Messaging to WhatsApp Business Account

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