My support case has not been answered after 48h


Dear community,

I have raised a case with ID 95591xxxxx more than 48h ago and its status shows "unassigned" yet. My organization has a Developer Support Plan. Should the case status not have changed already? I am wondering if has gotten lost among other cases. Any help would be most appreciated.

Best regards, JC

asked 2 years ago275 views
1 Answer


I'm so sorry for the delay you experienced in receiving assistance. I have reviewed your case and can see that one of our support engineers has followed up with you. Thank you for your patience!

Best regards,

Lex D.

answered 2 years ago

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