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Issue with form submissions

0

Hi,

I host my websites on AWS Lightsail, whenever a form is submitted I get an error "server error", the websites are built using Wordpress/Elementor PRO. I've been on to Elementor PRO support and they have advised that the error is not on their end and it's due to my hosting.

I only moved over the Lightsail last year, but before with other hosting I never had this issue.

Can anyone assist?

Thanks, Luke

Topics
Compute
Tags
Amazon Lightsail
Language
English
LukeC
asked 3 months ago59 views
1 Answer
0

Hello.

Please connect to Lightsail using SSH etc. and check the web server access log and error log.
If it is a server error, the web server log will show some kind of log output that will help identify the cause of the error.

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EXPERT
Riku_Kobayashi
answered 3 months ago
  • LukeC
    3 months ago

    I'm not too familiar with this, would you be able to provide me information on how I can check this? I have SSH open but unsure what to enter to see this information. Thank you for your reply!

  • Riku_Kobayashi EXPERT
    3 months ago

    Are you using Bitnami WordPress? If so, I think the log file will be output to the following directory.

    cd /opt/bitnami/apache2/logs
ls -la

    Once you have found the log file, try displaying the log using the following command.

    tail -100 error_log

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