Reschedule AWS Devops Professional exam but no show.

Question

I rescheduled the exam through my online account from 22nd March to 25th March 2024, the system indicated that the change was confirmed. Given this confirmation, I did not feel the need to double-check my email for further confirmation. It was only later when I logged on 23rd and when checked it shows no show. I have contacted Pearson Customer Support and there is no help simply denying my request instead of looking into the problem. I feel so disappointed paid 300$ and was unable to take my exam. This gives me so much pain.

Osvaldo Marte · Answer

Some users have reported the same issue here:

- https://repost.aws/questions/QUsSIIsRQJTxiyD6BAccvsxg/rescheduled-my-aws-cloud-practitoner-exam-but-it-says-no-show-on-the-portal
- https://repost.aws/questions/QUnhg-PZX-TxGvmxpUI2zjXQ/rescheduled-aws-certification-but-shows-no-show

> It could be said that this is a common issue when users attempt to reschedule their exam day.

ANDRES GHERSI · Answer

So, PearsonVUE people are unhelpful. They simply deny, take the money and then say it is your fault as if people just schedule exams to do no show.

NelliT-AWS · Answer

You would receive a confirmation email if you rescheduled the exam successfully. Please submit a ticket to the [AWS Training & Certification customer support team](https://aws.amazon.com/contact-us/aws-training/), and they will provide assistance. If you already submitted a case, please allow at least 48 hrs to get a response.

Reschedule AWS Devops Professional exam but no show.

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