TXT file not updating in Office 365 with values in AWS DNS TXT value.

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Emails from yahoo and aol.com are getting 'undeliverables' and I have been working with Microsoft to address this. It appears that I need to make sure TXT values match to ensure emails are not spam. Investigating the DNS records in Route 53, the TXT record in AWS has the correct valuei: v=spf1 include:spf.protection.outlook.com -all but it is not being recognized in Office365. This is causing these undeliverable emails. Enter image description here Enter image description here

asked 3 months ago78 views
2 Answers
1
Accepted Answer

Thanks for your help!!! I got it to work by adding “v=spf1 include:spf.protection.outlook.com -all” To the activedata.com TXT record. I have two TXT records. 1 for activedata.com and 1 for @.activedata.com. I had the spf value added in the @.activedata.com TXT record but not the activedata.com record. By adding the spf value to the activedata.com record, email started getting delivered! Success!

answered 3 months ago
profile picture
EXPERT
reviewed 2 months ago
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A DNS query showed the following response. Information other than the SPF record may be confusing the Microsoft system. It would be a good idea to check with your Microsoft contact.

$ dig -t TXT activedata.com

;; ANSWER SECTION: activedata.com.
activedata.com. 3600 IN TXT "MS=ms91685353"
activedata.com. 3600 IN TXT "v=spf1 include:spf.protection.outlook.com -all"
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EXPERT
shibata
answered 3 months ago

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