TXT file not updating in Office 365 with values in AWS DNS TXT value.

Question

Emails from yahoo and aol.com are getting 'undeliverables' and I have been working with Microsoft to address this. It appears that I need to make sure TXT values match to ensure emails are not spam. Investigating the DNS records in Route 53, the TXT record in AWS has the correct valuei: v=spf1 include:spf.protection.outlook.com -all but it is not being recognized in Office365. This is causing these undeliverable emails. 
![Enter image description here](/media/postImages/original/IMR-gDJimyR9S9VLFBX14EyQ)
![Enter image description here](/media/postImages/original/IMGMnkqNdfRoyi03JdmxkqhQ)

Accepted Answer

Thanks for your help!!! I got it to work by adding “v=spf1 include:spf.protection.outlook.com -all”
To the activedata.com TXT record. I have two TXT records. 1 for activedata.com and 1 for @.activedata.com.  I had the spf value added in the @.activedata.com TXT record but not the activedata.com record. By adding the spf value to the activedata.com record, email started getting delivered! Success!

Answer

A DNS query showed the following response.
Information other than the SPF record may be confusing the Microsoft system.
It would be a good idea to check with your Microsoft contact.

```
$ dig -t TXT activedata.com

;; ANSWER SECTION: activedata.com.
activedata.com. 3600 IN TXT "MS=ms91685353"
activedata.com. 3600 IN TXT "v=spf1 include:spf.protection.outlook.com -all"
```

TXT file not updating in Office 365 with values in AWS DNS TXT value.

Relevant content