AWS Marketplace Vendor Finance Success Team (VFS) Support Cases Not Answered

If you're experiencing delays with Vendor Finance Success Team (VFS) support cases, there are a few steps you can take. The VFS team handles processes related to vendor finance cash application, reconciliation, and reporting, as well as finance-specific questions for ISVs and channel partners regarding private offers.

For VFS support, you should use the Support Form available through the AWS Marketplace Management Portal. If your cases remain unanswered after multiple follow-ups, you may want to consider escalating through AWS Customer Service (AWS CS), which is a specialized team that handles account and billing contacts related to AWS Marketplace services. You can reach AWS CS through the AWS Support Console.

When creating support cases, ensure you have the appropriate permissions in the AWS Support Console, as this is required to submit cases. If you continue to experience issues getting responses, clearly document your case numbers and previous follow-up attempts when escalating to ensure your concerns are properly addressed.
Sources
Getting support for AWS Marketplace - AWS Marketplace
Getting support for AWS Marketplace - AWS Marketplace