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I apologize for the inconvenience you're experiencing with the verification error when logging into your AWS profile. Based on the information provided, it seems you're encountering an unexpected two-factor authentication (2FA) prompt that you didn't set up.
To address this issue, I recommend the following steps:
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Clear your browser cache and cookies, then try logging in again. Sometimes, browser-related issues can cause unexpected behavior.
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If clearing the cache doesn't work, try using a different web browser to log in to your AWS account.
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If the problem persists, you should contact AWS Support directly. They can help you verify your account and investigate why you're seeing this unexpected 2FA prompt.
To contact AWS Support:
- Go to the AWS Support Center
- Choose "Create case"
- Select "Account and billing support"
- For Type, choose "Account", and for Category, select "Security and Login"
- Explain your issue in detail, including when it started and what steps you've already taken
- Submit the case
AWS Support should be able to assist you in resolving this unexpected verification issue and help you regain normal access to your account. They may need to verify your identity and ownership of the account, so be prepared to provide any necessary information they request.
Remember, for security reasons, never share your AWS credentials or sensitive account information with anyone, including those claiming to be from AWS support. Legitimate AWS support staff will never ask for your password.
Sources
Phone Number OTP Verification Failure | AWS re:Post
Can't Do the phone verifications for my new Account AWS | AWS re:Post
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