Bedrock agent "Internal Server Exception"

Question

Hello,

I'm getting an "Internal Server Exception" when I try to ask a question to my agents both via Bedrock console and via API

Note: If I ask the same question via the Knowledge Base, I get an answer.

We didn't change any settings and the agents have been working for months. Any idea on how to solve this issue?

Adeleke Adebowale .J. · Answer

Steps to troubleshoot the issue

Review the server logs for Bedrock to identify any specific error messages or stack traces associated with the "Internal Server Exception."

If feasible, restart the Bedrock agent or redeploy it to see if the issue resolves itself.
Continue to monitor the situation, and try testing with different queries or different agents to isolate 
the issue.

If the issue persists and you cannot identify the cause, open a support ticket with AWS. Provide them with the error details, including timestamps, request IDs, and any relevant logs.

Bedrock agent "Internal Server Exception"

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