Unable to Delete ACM Certificate and unable to open a ticket to AWS support (basic account)


Hello, I'm trying to delete my certificate without success, as I'm getting the following message:

The certificate (xxXXxxXXxxXXxxXXxx) is in use (associated with other AWS resources) and cannot be deleted. Dissociate the certificate from each resource in the list and try again. associated resources

arn:aws:elasticloadbalancing:us-east-1:xxXXxxXXxxXX:loadbalancer/app/prod-iad-1-cdtls-1-2-650/xxXXxxXXxxXX arn:aws:elasticloadbalancing:us-east-1:xxXXxxXXxxXX:loadbalancer/app/prod-iad-1-cdtls-1-2-679/xxXXxxXXxxXX arn:aws:elasticloadbalancing:us-east-1:xxXXxxXXxxXX:loadbalancer/app/prod-iad-1-cdtls-1-2-831/xxXXxxXXxxXX

But I really checked and I don't have any resources (API Gateway, Custom Domain or Cloud Front Distribution are all deleted) that might be associated.

I searched on other forums and some users reported that this happened to them and they opened a ticket to AWS support, and so it was resolved. I went to the AWS support page, but I am not able to open a ticket with my current AWS account.

Technical support is unavailable under Basic Support Plan

Please, can someone help me to solve this problem?

  • I am unable to delete a certificate as it appears following Load Balancers created behind the scene by AWS are still pointing to it. I dont want to spend $29 just to get AWS delete these resources created by them

    arn:aws:elasticloadbalancing:us-east-1:392220576650:loadbalancer/app/prod-iad-1-cdtls-1-2-47/6c55209523f0151f arn:aws:elasticloadbalancing:us-east-1:392220576650:loadbalancer/app/prod-iad-1-cdtls-1-2-501/d69eb25b5fb47d99 arn:aws:elasticloadbalancing:us-east-1:392220576650:loadbalancer/app/prod-iad-1-cdtls-1-2-557/f24c6cc1deb73e44

1 Answer


From the Error reported in your question You have Load balancer that is associated with Certificate, DId you check do you have any Load balancers using this Certificate Please verify arn:aws:elasticloadbalancing:us-east-1:xxXXxxXXxxXX:loadbalancer/app/prod-iad-1-cdtls-1-2-650/xxXXxxXXxxXX

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answered 2 years ago
  • Yes I did. I don't have any Load balancer. This resource in this message is about a load balance created automatic by AWS.

  • No, There is no possibility Because AWS do not create loadbalancer in your account. Please check your billing once, Do you have any Bills for the load balancer ?

  • Here (https://repost.aws/questions/QU63csgGNEQl2M--xCdy-oxw/cant-delete-certificate-because-there-are-dangling-load-balancer-resources) I found this:

    "When you associate an ACM certificate with an API Gateway, the service creates the backing resource (CF Distro or ALB, depending on your API GW deployment). Although you have deleted the API GW resource on your end, unfortunately the association hasn't been removed on the backing-resource end.

    So, how do you fix this? Raise a case with AWS Premium Support, under the ACM service. If you're not currently paying for a support plan (Dev, Business, or Ent) then simply raise a case with Customer Support (covered by the free-tier support plan) and simply link them to this forum question. From there, they can reach out to the ACM support team and get the association removed for you.

    Also, in case cost is a concern - ACM public certs are free of charge, so no cost is being incurred by you for having the cert remain in your account."

    Now, I am waiting some response from AWS agent.

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