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Support Case still "Unassigned"

0

Hello,

I submitted support case id xxxxxxxxxx. It's status is still listed as "unassigned" after 24 hours. Please let me know how to proceed to have this case resolved.

Thanks

Edit: Removed case ID — Chrissy B.

Topics
Networking & Content Delivery
Tags
Amazon CloudFrontSupport Case
Language
English
AWS-User-1302067
asked 2 years ago1289 views
1 Answer
0

Hello, Support cases have a target time to engage, but it can take longer potentially. You can attempt to leverage the chat feature if you have the option to do so, but otherwise you will have to wait for the case to be assigned to an agent.

profile pictureAWS
EXPERT
Rob_H
answered 2 years ago

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