Mobile phone account loses data

Hi Andy,

I'm sorry to hear you're experiencing problems with syncing data on your mobile phone. Are your still experiencing problems? If so can you pm which user has the problem and what was the last time you tried to sync your device? I will forward that information to the service team for investigation.

Kind regards,
Robin

Good morning and thank you

The user is me.

And it happened for a 2nd time last night - around 21:30 hours, UK time - I went to my phone to look to see what was going on an email and it told me that it was synchronising in the email box on the phone was blank

Best wishes

Andy

The same thing has happened yet again this evening - my calendar date on my phone is completely blank - what is going on!

The email. Data is there is all fine, so it is just the calendar data

Why no response to my email on July 26!!!!!!!

Edited by: DTbusyness on Aug 12, 2019 12:34 PM

Sorry for the wait. We're still working on a fix. In the meantime the service has been updated for other situations as well, however this requires for Android phones to reconfigure the account as the mobile software doesn't pick up this change automatically. It might be worthwhile to try this and see if this helps.

Hi Andy,

the fix was deployed to us-west-2. Could you please try to:

1. delete the account from the phone
2. add it again (so, the data is reloaded)

Let us know, if the phone is syncing fine now...

--Dima

Good morning,

Thank you.

There is a problem with my android phone in that the calendar is complicated with an account for a number of the accounts I have on that phone.

So making sure I only use the account associated with my AWS email account has simplified matters and shown up some errors.

It has deleted itself and re-synced 2 or 3 times since I last posted, but it seems to happen straight away that I notice is gone, so not too much inconvenience

With best wishes

Andy