Exam Revoked Due to technical Issue

Question

I want to report an extremely bad experience giving the AWS Certified SysOps Administrator Associate(SOA-C02) exam on 18/Oct/2023. Apologies if this is not the right place to post this experience as I did not find any other forum to post exam-related experiences.

I forgot to connect the laptop charger at exam time and before completion of my exam the battery drained and I got off to get the charger and connect to the power socket. Unfortunately where I was sitting there was no power wall mount and I had to get off to another place and I was not able to do anything on the computer. I said to proctor but he didn't hear anything and revoked my exam. I raised the case in Pearsonvue they given below answer on email.

Dear Pearson VUE Testing Candidate, 
 
Thank you for testing with Pearson VUE. We are contacting you regarding your 19 October 2023 exam. 
 
We have reviewed your situation. During the exam, you left the webcam view. Posted on the Pearson VUE website, leaving the webcam view is not allowed during the exam for any reason. Please make sure to remain in sight of the webcam for any future OnVUE examinations.

If you have any concerns, please reach out to AWS.

Request you to please reschedule my exam.
Pearson case Id: ********
Candidate ID:  ***********

*Edit Removed Case & Candidate ID - Rick N.

Steve_M · Answer

> If you have any concerns, please reach out to AWS.

If you haven't already, you need to follow this advice and raise a ticket with AWS Training and Certification explaining the situation https://support.aws.amazon.com/#/contacts/aws-training

The AWS re:Post community doesn't have visibility of anything within your AWS Training and Certification account.

SUMAN DEVI · Answer

Subject: Request to Reschedule AWS Certification Exam Due to Technical Issues

Dear Team,

I hope this message finds you well. I am writing to request a reschedule for my AWS Certification exam, as I encountered unexpected technical issues during my scheduled session, which prevented me from completing the exam successfully.

The details of my exam are as follows:

Exam Name: AWS Certified Cloud Practitioner
Exam Date and Time: December 15, 2024 at 01:30pm
Candidate ID or Registration Number: 492013936
The technical issues were beyond my control, and I would greatly appreciate your assistance in rescheduling the exam without incurring additional costs. I am committed to completing the certification and am willing to reschedule at the earliest convenient time.

Please let me know if you require any further information or documentation to process my request. Thank you for your understanding and support.

Looking forward to your response.

Best regards,
Suman Devi

Exam Revoked Due to technical Issue

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