The contact lens data is all stored in a seperate JSON file on S3. The sentiment score ranges from -5.0 to 5.0
Have a look at the video on the bottom of this page: https://landing.voicefoundry.com/amazon-connect-spotlight-webinars-archive-contact-lens
fast forward to 30:20
Contact Lens for Connect: Where is the sentiment score stored?
Contact lens for real time analysisasked 3 months ago
Contact Lens Preview Signup
Is it possible to change Contact Lens rules settings from 'If all of these conditions are met'?
Can you edit a Contact Lens Rule name after you've created it?
Enabling Contact Lens for Amazon Connect for specific callsAccepted Answer
Unable to see Transcript along with Call Recording within Amazon Connect
If I have enabled sensitive redaction data on Contact Lens, am I still able to listen to the unredacted audio through the console?asked 7 months ago
Transferring the Amazon connect contact while waiting for the Agent in the Queueasked 7 months ago
Import Contact Flow via CLI or UIasked 2 years ago