I was charged multiple times for the domain registration on my AWS account

1

I tried purchasing a domain and the payment was processed from my credit card. However, upon reviewing my recent invoices, I see that I have been billed more than once for the same. I would like to understand the reason behind the additional charges

2 Answers
1
Accepted Answer

When customers try purchasing a domain, There are times the charges does not go through due to various reasons (like Issue/ restriction on the customer's bank's end). However, AWS will trying charging the customer's card till payment is successful and will no longer charge once the payment is received.

Please note, When you sign up for a subscription, pay a registration fee, or pay a renewal fee with an upfront cost, a unique invoice is generated. This invoice remains in your billing console, even if the payment transaction is unsuccessful. The related billing line item is shown as "X Quantity" under the "Registrar-Global" sub-section of the “Bill details by service” tab in your Billing Console.

Note: The Invoices/charges that were generated for the unsuccessful transaction will automatically be waived off by the end of the month. You can check the same on your Billing Console by following the below steps:

To locate the line items for the waived invoices, do the following:

  1. Open your Billing Console
  2. In the navigation pane, choose “Bills”.
  3. Expand the “Payment Information” section.

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Note: You can find the Invoice (for unsuccessful transaction) in Waived Off Status.

To confirm on the payment that was successfully charged, do the following:

  1. Open your Billing Console
  2. In the navigation pane, choose “Payments”.
  3. Choose the “Transactions” tab to view to view the “Transactions” table. The “Transactions” table lists all completed transactions with AWS.

Note: You can find the Invoice ID: *** that was successfully charged.

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answered a month ago
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0

Thank you so much Shramith for this, It is really helpful.

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EXPERT
answered a month ago

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