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You cannot view the real-time transcription in the default CCP. However, if you are using custom CCP then you can show write code to display real-time transcription. You can find a sample implementation here https://aws.amazon.com/blogs/contact-center/provide-call-sentiment-analytics-to-agents-using-real-time-contact-analysis-segment-streams-in-amazon-connect-contact-lens/
answered 7 months ago
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Is this helpful ? https://docs.aws.amazon.com/connect/latest/adminguide/view-call-transcript-ccp.html https://github.com/amazon-connect/amazon-connect-realtime-transcription/issues/37
Thank you for sharing. As the guide mentions, we can successfully see the transcript when the call ends (ACW). What I am looking for is to see this during the call.
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Vikas - do you happen to know if this sample code still works? - when running cloud formation stack referenced this blog post and the example, the following is not available:
https://contact-lens-streaming-blog-resources-us-west-2.s3.us-west-2.amazonaws.com/CL-Streaming-CFT.yml
Does anyone have a link to a github page for this source code?
See if you can reach out to the authors on LinkedIn or Twitter to see if they can fix the permission issues.