Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

SES Production Access - Alternative Methods Without Business Support?

-1

How can I request SES production access without Business Support subscription? I previously activated Business Support trial but was charged immediately, and as a startup cannot afford the recurring cost just to submit support tickets. Background & Research Current Situation:

Mobile app currently in beta testing on app stores SES configured in sandbox mode with verified domain Need production access for transactional emails to real users Standard support tickets require Business Support subscription

Prior Steps Attempted:

Activated Business Support trial (was charged unexpectedly) Configured domain verification with SPF, DKIM, DMARC Implemented proper bounce/complaint handling in backend Researched AWS documentation for alternative request methods

Technical Implementation Domain Setup:

Domain verified with proper DNS records SPF, DKIM, and DMARC configured correctly Using verified sending domain (not email address)

Application Architecture:

Node.js backend with AWS SDK Transactional emails only (verification codes, notifications, password resets) Proper error handling and retry logic implemented Bounce and complaint handling automated

Email Volume:

Current: 50-100 emails/day (beta testing) Projected: 300-800 emails/day within 3 months All legitimate user communications, no marketing emails

Specific Questions

Has anyone successfully obtained SES production access without Business Support? Are there alternative request methods or forms available? What information/documentation is most critical for approval? Any recommended approaches for startups facing similar budget constraints?

The app is ready for launch but currently blocked by sandbox limitations preventing real user communications.

Topics
StartupsFront-End Web & MobileBusiness Applications
Tags
StartupsAmazon Simple Email Service
Language
English

asked a year ago321 views

2 Answers
5

No longer business support and it allows to do this directly from SES Console or via the AWS CLI:

Option 1: Using the AWS Console

  1. Go to the Amazon SES Console.
  2. Navigate to Account Dashboard.
  3. Click “View Get set up page” and then “Request production access”.
  4. Fill out the form: o Mail Type: Choose Transactional. o Website URL: Provide a valid URL that describes your app or service. o Use Case Description: Clearly explain your use case (e.g., transactional emails like password resets, verification codes). o Additional Contacts: Add up to 4 email addresses. o Preferred Language: Choose English or Japanese. o Acknowledgement: Confirm you’ll only send to users who’ve opted in and that you handle bounces/complaints.

Option 2: Using AWS CLI

aws sesv2 put-account-details \
  --production-access-enabled \
  --mail-type TRANSACTIONAL \
  --website-url https://yourdomain.com \
  --additional-contact-email-addresses info@yourdomain.com \
  --contact-language EN \
  --use-case-description "Transactional emails for mobile app users"
EXPERT

answered a year ago

  • felipe
    a year ago

    Thank you so much for this detailed response! This is exactly what I was looking for. Update on my situation: Option 1 (Console): I can see the "Request production access" option in my SES Console, which is great news that this process has been simplified. Option 2 (CLI): When I tried the CLI approach, I got:

    An error occurred (ConflictException) when calling the PutAccountDetails operation: None

    This appears to be because I already have an existing case (173810619900626) from a previous request attempt that shows "More information needed" status. The CLI won't allow duplicate requests. Current status:

    Existing case shows "Resolved" but with "More information needed" Cannot reopen the case without Business Support subscription CLI blocked due to existing case conflict Console form available but unsure if it will conflict with existing case

    Questions for the community:

    Has anyone successfully used the console form when they had an existing case? Should I proceed with the console form despite the existing case, or could this create complications? Any recommendations on handling the existing case situation?

0

Hey,

Hope you're keeping well.

You don’t need a Business Support plan to request SES production access. In the AWS console, go to SES > Account Dashboard > Sending limits and choose “Request production access,” which will open the Service Quotas request form. Provide clear details about your use case, email types, expected volumes, and how you handle bounces and complaints, as this is what the SES team evaluates. Make sure your domain is fully verified with SPF, DKIM, and DMARC, and that you emphasize it’s strictly for transactional emails to opted-in users. Approval usually takes 1–2 business days if all compliance requirements are met.

Thanks and regards,
Taz

answered 9 months ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Relevant content