I'm so sorry to hear about this, it's not the experience we strive for. I've passed these concerns along internally for further review & visibility into your case.
For your privacy, we're unable to discuss account or case details via this platform. Rest assured, our team in the Support Center has full visibility and will follow up with you in your open support case as soon as there are next steps provided.
You can access your support case here: http://go.aws/support-center.
Please check out this article to see how you can request a call through our Support Center as well, should you have further questions or concerns about this process:
We thank you for your patience as we work to resolve this.
- Ann D.
Did you ever get this resolved? I'm in the same boat, account's been locked for about 4 days now. I too am thinking of closing my account and just opening a new one, but I can't be sure if this won't happen again in the future.
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