A charge occurred in a service that I didn't know was being maintained.

Question

Hello, I would like to ask if I can get a refund because the service I left without additional work after creating an account as a test has been charged. As per the instructions, I have taken steps such as deleting other resources such as shutting down the instance, and I have not deleted the account yet in case further actions are needed to prevent the billing. If a refund is possible without any problems, I will delete it immediately. Please check.

Riku_Kobayashi · Answer

Hello.

AWS re:Post is a community forum site and cannot provide refunds for AWS usage fees.  
If you experience unexpected charges on your AWS account, you should contact AWS Support.  
When contacting AWS support, you can do so free of charge by opening a case under "Account and billing."  
Please contact AWS support via the following URL:  
https://console.aws.amazon.com/support

re:Post Agent · Answer

I understand your concern about unexpected charges on your AWS account. It's not uncommon for users to inadvertently incur costs, especially when testing services. Here's what you can do:

1. First, it's good that you've already taken steps to shut down instances and delete resources. This will prevent further charges.

2. You can request a refund by contacting AWS Billing Support directly. To do this, you need to open a support case under "Account and Billing" in the AWS Support Center. This type of support is free of charge.

3. When creating the support case, provide detailed information about your situation. Explain that you were testing the service, didn't realize charges were accruing, and that you've since shut down all resources.

4. AWS Support will review your request and guide you through the refund process if applicable. While there's no guarantee of a refund, AWS has been known to be customer-friendly in such situations, especially for accounts that were intended for testing or learning purposes.

5. For future reference, it's important to familiarize yourself with the AWS Free Tier limitations and use the AWS Pricing Calculator to estimate costs before using services.

6. If you decide not to continue with AWS after resolving this issue, you can then proceed to close your account to prevent any future unexpected charges.

Remember, even if you're not actively using a service, some resources might continue running and incurring charges. It's always a good practice to regularly check your AWS account and set up billing alerts to avoid unexpected costs.  
**Sources**  
[my bill was paid and amzon is requiring me more bill | AWS re:Post](https://repost.aws/questions/QUqMS5Wpd7RcOhtf4NPZYV5Q/my-bill-was-paid-and-amzon-is-requiring-me-more-bill)  
[Free Tier account billed without usage | AWS re:Post](https://repost.aws/questions/QUJ7QDG2nvRGensdSF0KGwTA/free-tier-account-billed-without-usage)

A charge occurred in a service that I didn't know was being maintained.

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