unable to create a 2cpu lightsail instance and the support case was not assigned after 24 hours

I understand your frustration with the situation. It's not uncommon for new AWS accounts to have lower initial quotas, which can limit the types of instances you can create in Lightsail. When you encounter this limitation, the system typically directs you to contact support for assistance.

Regarding your support case, it's important to note that response times can vary depending on the support plan and the case severity. With a Developer support plan, the standard response time is typically longer than with higher-tier plans.

To potentially expedite the process, you could try the following:

1. If you haven't already, ensure that you've set the appropriate severity level for your case. For Developer support, setting the case to "system impaired" can result in a faster first response (though this should only be done if it accurately reflects your situation).

2. If possible, you might want to consider creating a new case with a higher severity level, referencing your original case number, and clearly stating the business impact of the delay.

3. In the meantime, you could try creating a smaller instance if your workload allows for it. Sometimes, only the lowest instance types are initially available for new accounts.

4. Keep checking your AWS Support Center for updates, as sometimes cases are updated without immediate notification.

If the issue persists without response, you may want to consider posting on the AWS forums or reaching out to AWS through their social media channels to draw attention to your case.

Remember, while waiting for a response, you can still use other AWS services that are within your current quotas. Once your case is addressed, you should be able to create larger Lightsail instances as needed.

Sources
I Can't Create an Instance on Lightsail | AWS re:Post
unable to create new instane in light sail | AWS re:Post
My support case | AWS re:Post
Technical support ticket that is still unassigned after 6 days | AWS re:Post

Hello,

Greetings for the day!

Thank you for reaching out. I fully understand your situation and appreciate your patience. After checking internally, I can confirm that your support ticket has been assigned to support engineer, and our team is actively working towards a resolution.

For further assistance, I kindly request that you monitor the AWS support case dashboard. I would request you to continue to follow the support case in regards to your concerns. As this is a public platform, I will not be able to provide any sensitive information here.

Please don't hesitate to contact us if you need any further information or clarification.

Note : Please do not post any sensitive information over re:Post since this is a public platform.