Unable to receive emails on specific providers

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Hello,

Some of the users are reporting an issue related with the email delivery on specific domains like vip.163.com. But working fine with gmail, hotmail, and similar.

User are not able to receive transactional emails and unable to complete the registration process. They tried even the spam but didn't receive the email.

It seems like AWS SES blocking the emails for this domain.

Can anyone help with this issue?

asked 2 years ago749 views
3 Answers
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You may be getting rejected if you have not setup SPF/DKIM/DMARC email verification and security configurations.

DNS Blackhole List (DNSBL) FAQs https://docs.aws.amazon.com/ses/latest/dg/faqs-dnsbls.html

Authenticating Email with SPF in Amazon SES https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-spf.html

Complying with DMARC using Amazon SES https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-dmarc.html

Authenticating Email with DKIM in Amazon SES https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-dkim.html

answered 2 years ago
  • Hello,

    Thanks for the response, I will check the DNS records but this is happening only with some specific email providers, Like we are able to get emails on Gmail, Hotmail, and GSuite accounts as well and these are the reputed email provider.

    So, Is it possible that some email providers can reject the email due to DNS?

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I'd suggest you start your analysis by looking at the any bounce feedback received for these undelivered messages.

To receive feedback notifications for messages submitted via the API, you need to configure SNS Topics to receive the published feedback. For messages submitted via SMTP, bounce NDRs are sent to the envelope sender (MAIL FROM:) of the submitted message.

See https://docs.aws.amazon.com/ses/latest/dg/monitor-sending-activity-using-notifications-email.html.

answered 2 years ago
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I am passing a similar issue, I will share here in case it can help.

I found that my emails sent from SES to outlook/hotmail were always sent to spam/junk folder, the main reason was that I am using configure set tracking open and clicks, where the email body has the awstrack.me link.

I did a test removing the configure set tracking open and clicks, then, when the email doesn't have the awstrack.me, the emails were sent to the other tab in hotmail, not send to spam/junk folder.

So, it is not a conclusion yet, but seems that emails that are sent with the track (awstrack.me), they are tagged as spam from outlook/hotmail.

In my case, I disabled the track open/click config set when the destination is outlook/hotmail.

Rob
answered 2 years ago

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