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Hi,
Sending using Alias is fully supported using Windows Outlook or the WorkMail WebMail client. When receiving mail in WorkMail sent using an alias, the from is resolved to the primary email address. The same applies to sending mail to a alias, the alias will be resolved to the primary email address.
External recipients will correctly see the originally used alias. In WorkMail the alias is still available in the message headers.
Kind regards, Robin
Hello,
External recipients will see the original alias if I send the mail via the WorkMail Web client or Thunderbird with a group workaround (each alias is dedicated to one group with me as a member and 'send as' rights). However, if I send a mail via Outlook, no matter what, it will be delivered with the main address regardless of the recipient's client (I tested 3). Same with Thunderbird if I don't use the group workaround.
Hello telemetric,
Currently, Amazon WorkMail does not fully support sending emails from an alias using the Outlook Desktop Client. Even if the alias is set up, emails are often sent from the primary address. This is a known limitation, regardless of whether the account is configured via Exchange or IMAP/SMTP. For a better experience with aliases, it's recommended to use the WorkMail web client. More information can be found in the Amazon WorkMail FAQs.
Hope this helps.
Please review Robin's answer below
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How did you configure Outlook? You need to use autodiscover to configure Windows Outlook on the correct protocol for the send as alias to work. It will not work via IMAP/SMTP.
Kind regards, Robin
Autodiscover will automatically connect the mailbox to Microsoft Exchange, which I don't want. Therefore, I use the recommended IMAP/SMTP settings (https://docs.aws.amazon.com/workmail/latest/userguide/using_IMAP.html). Do you think that's the problem? How can I use Autodiscover without connecting the mailbox to Microsoft Exchange then? Kind regards, Carlo
Yes, you will need to create a profile connected to "Microsoft Exchange", it should correctly connect to WorkMail using the "Exchange" protocol when using autodiscover. Do note this only works for the full desktop Outlook client, not the "New Outlook" client Webapp. The later does not support the old Exchange protocols.
Kind regards, Robin