Product Advertising API Status 401 Unauthorized

Question

Hi, I'm getting this error in a wordpress amazon plugin that use the Amazon PA-API to download products from Amazon.
All worked fine for years (from 2019), but suddenly seems that my server IP was blocked from Amazon services. Moving the website to other hosting, all work fine in minutes.
I opened a ticket with amazon affiliate partnership but they didn't understood the problem.

How can I requesto to un-ban my ip?

Regards

Adeleke Adebowale .J. · Accepted Answer

Hello  mik

I think it is better to contact AWS Support team  stating the below  and they will be able to resolve it

- **Website**: [Your Website URL]
- **Blocked IP Address**: [Your Server IP]
- **API Usage**: Downloading product data to update our catalog
- **Error Message**: [Include any error messages received]
- **Steps Taken**: Confirmed issue resolves with a new IP address

[Your Full Name]
[Your Email Address]
[Your Affiliate ID or PA-API Access Key]

Product Advertising API Status 401 Unauthorized

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