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Hi Naseema!
If you have already configured Wisdom and and can search for the content in your knowledge base, you will want to configure your Flow for Wisdom. To do this, you add a Wisdom block to your flow. The block associates a Wisdom domain to the current contact. This enables you to display information from a specific domain, based on criteria about the contact.
You also need to include and configure the Set recording and analytics behavior block for Contact Lens, but you mentioned you already did so.
I would recommend testing in the Agent Workspace after ensuring your user has the appropriate access to use Wisdom.
There is also a guided workshop that goes through the setup and testing process. I'm including it as it has step-by-step instructions on how to configure your flow experience for testing, and then testing the real-time recommendations if that helps.
re:
- https://docs.aws.amazon.com/connect/latest/adminguide/wisdom.html
- https://docs.aws.amazon.com/connect/latest/adminguide/enable-wisdom.html
- https://docs.aws.amazon.com/connect/latest/adminguide/assign-security-profile-wisdom.html
- https://docs.aws.amazon.com/connect/latest/adminguide/new-url-wisdom.html
- https://docs.aws.amazon.com/connect/latest/adminguide/agent-user-guide.html
- https://catalog.workshops.aws/amazon-connect-wisdom/en-US/4-configure-realtime-search
Hi Alex,
We are doing the built-in integration for enabling Amazon Q in Connect using S3 bucket. We want to enable real-time recommendations in our Amazon connect instance, we are trying to get the real-time recommendations for chat interaction initially through Amazon connect desktop app using the "https://instance.my.connect.aws/agent-app-v2. We have added the Amazon Q in connect block in our contact flow and given the domain which we have created in AWS for S3, we have enabled contact lens, added Set Analytics and Recording block in our contact flow. We have enabled chat transcripts as well in AWS for our Amazon connect instance.
We are trying to access this URL https://catalog.workshops.aws/amazon-connect-wisdom/en-US/4-configure-realtime-search, it is not opening.
Can you please provide us the suggestions on it. Thank you!
Hey Naseema!
Amazon Q in Connect is the successor to Wisdom as of reInvent 2023, and as a result many doc and workshops pages have changed.
The workshop for Amazon Q in Connect is here https://catalog.workshops.aws/amazon-q-in-connect/en-US
It walks through the S3 setup and testing process, as well as additional aspects of QiC.
The documentation page is here https://docs.aws.amazon.com/connect/latest/adminguide/enable-q.html
Hello Alex,
I did all the configuration mentioned in below documentation: https://catalog.workshops.aws/amazon-q-in-connect/en-US https://docs.aws.amazon.com/connect/latest/adminguide/enable-q.html
Still I am not seeing the real time recommendations even for chat interaction as well. Can you please provide me any suggestions to check more on it. Thank you!
Hi Alex!!
The Solution you have provided earlier working fine and the step by step guide https://catalog.workshops.aws/amazon-q-in-connect/en-US is very clear. Issue is from my side with insufficient permissions.
Thank you so much!!
Hi Al Beckett,
I have got the fix for this issue. I have initially created the domain/assistant with AWS owned key which is default one, later I have deleted the domain and knowledge base and created the new domain/assistant using the custom KMS Key and did all the configuration set up which is mentioned in https://catalog.workshops.aws/amazon-connect-wisdom/en-US/4-configure-realtime-search this link again. Now it is working for me. Thank you !
Hi Alex!,
Thank you for the response!!
I have tried the same way you suggested and also tried by deleting the old knowledge base and created new custom knowledge base, now it is saying "You don't have access to wisdom suggestions yet. Contact your administrator so you can start receiving proactive suggestions to help address customer issues more efficiently" and I am trying with admin role still it is saying contact your administrator. Please suggest to me which permissions I am missing in the admin role. Thank you !!
I have this same issue, and the suggested fix did not work for me either. I am investigating user permissions to see if altering the settings works.