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Hello.
This is likely related to a domain registration issue, so I recommend opening a case with AWS Support under "Account and billing."
"Account and billing" inquiries are free of charge.
The categories to contact are listed in the following document:
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html
By the way, when I registered a domain with Route53 in the past, I received an email within a few minutes.
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