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Support for RedHat Enterprise Linux RHEL 6 after November 30, 2020

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A customer is on Enterprise Support who wants to know what the support situation is for their RHEL 6 EC2 instances after Nov 2020. I see that RedHat has the following posted on their site.

End of Maintenance Support or Maintenance Support 2 (Product retirement) for RHEL 6 is November 30, 2020 https://access.redhat.com/support/policy/updates/errata#Life_Cycle_Dates

"ELS will be available for Red Hat Enterprise Linux 6 starting with its retirement (November 30, 2020) until June 30, 2024" https://access.redhat.com/solutions/690063

Is Extended Life Cycle Support something the customer will need to purchase separately, or does AWS provide ongoing support as part of Enterprise Support?

I'm not certain, but I think they have RHEL images by AWS from the marketplace.

Thanks!

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asked 3 years ago91 views
1 Answer
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Accepted Answer

ELS is a separate support channel and our on-demand images are standard server entitlements only, without the ability to use additional paid support channels, like ELS. Customers who intend to continue using RHEL 6 after the product retirement with full product support from Red Hat must migrate to RHEL 6 using the Red Hat Cloud Access program in order to support the add-on for ELS.

If the customer just wants to run RHEL 6, without the full add-on support, the standard server entitlement for the on-demand images is sufficient entitlement to run RHEL 6 without the add-on for ELS. Without ELS, there will be no access to the Red Hat Update Infrastructure RHEL 6 repositories, so customers who choose to do continue to use the images will need to sync the repositories prior to retirement to continue to have access to the binaries.

answered 3 years ago

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