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I want to disable barge in or interruption from the user when is in voice discussion with a lex bot via AWS Connect.

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I tried to disable interruption with session attribute x-amz-lex:barge-in-enabled set to false but this doesn't worked. I may case after the user gives a utterance it would be important to hear the initial response without interruption, but I don't know how should I resolve this.

Topics
Machine Learning & AIApplication IntegrationBusiness Applications
Tags
Amazon ConnectAmazon Lex
Language
English
Reka
asked 8 months ago333 views
1 Answer
1

You can define the barge-in behavior per intent and slot using session attributes. You can set these on the getCustomerInput block in connect The documentation for that and other settings like timeouts is available here: https://docs.aws.amazon.com/lexv2/latest/dg/session-attribs-speech.html

How interrupt behavior works in a Lex V2 bot

You can set up the interrupt behavior for the bot. The attribute is defined by Amazon Lex V2.

Allow interrupt

x-amz-lex:allow-interrupt:<intentName>:<slotName> Defines whether user can interrupt the prompt played by Amazon Lex V2 bot. You can selectively turn it off.

Default: True

profile pictureAWS
Thomas_R
answered 8 months ago

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