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How to see who called me on AWS Connect ? How to create contacts ?

0

We started using AWS Connect and had a few questions from the end users and wanted to see if anyone had any solutions to this

when someone calls me on AWS Connect, CCP is available, but I'm on a different screen /busy and didn't get to answer the call, but the app only says 'the customer ended the call. how can I see who actually called me?

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
eddy
asked a year ago273 views
2 Answers
0

You can customize CCP by using the "Amazon Connect Streams API".
I thought we could use this one and customize it to display the phone number.
https://github.com/amazon-connect/amazon-connect-streams

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EXPERT
Riku_Kobayashi
answered a year ago
0

The way to do this as scale is to do a custom CCP for sure. The other option that would be available out of the box is to use contact search to find who called.

David

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dmacias
answered a year ago

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