Cannot login to Skillbuilder using my AWS Builder ID

Question

Hi, I have SkillBuilder subscription for $29/month. Starting Saturday March 7, i cannot login to Skillbuilder because my Builder Id is blocked. I checked the error in the browser console. On the UI, it says "It's not you, it's us
We couldn't complete your request right now. Please try again later.".

I created a support ticket on March 8 but its been 72 hours and no one has updated the case: ***************. I have Basic Support Plan.

Can someone please unblock my Builder Id so i can login to Chrome?

I have already tried the following as well: cleared browser cache and cookies. Tried a different browser. Tried a different device. Synched my computer's date and time and restarted. Issue is still there.

Please assist. Thanks

*Edit: Removed case ID — Aimee K.

AWS Support - Aimee · Accepted Answer

Hi there,

I'm so sorry to hear that you're having trouble accessing your Skill Builder account.

I can understand your need to have this resolved & I've taken action internally to give your case visibility.

Continue keeping an eye on your case correspondence for updates from our team.

— Aimee K.

Dan · Answer

Thanks. The Builder Id just got unblocked and now i can sign in to skillbuilder again using my AWS Builder ID. It stopped working on Saturday and i regained access on Thursday so that's like 5 days of waiting.

Cannot login to Skillbuilder using my AWS Builder ID

Add your answer

Relevant content