Account verification

I understand your frustration with account verification issues preventing you from accessing certain AWS services like AWS Glue. Here's what you should know:

Account Verification Process: New AWS accounts typically go through an automated verification process that can take up to 24 hours to complete. During this time, access to certain services may be restricted. If verification takes longer or encounters issues, AWS may need additional information to complete the process.

Common Reasons for Service Access Issues:

• Account verification is still in progress
• Payment method verification is pending
• Your account may require additional identity verification
• Service-specific limitations on new accounts

What You Should Do: The best way to resolve account verification issues is to work directly with AWS Support through the AWS Support Center at https://console.aws.amazon.com/support/. You can add correspondence to your existing case with any additional details or questions.

If you haven't received responses to your support tickets, please check:

• Your email spam/junk folders for AWS communications
• The Support Center for any updates or requests for additional information
• Whether your contact information in your AWS account is current and accurate

Alternative Options: If you need faster response times for critical business needs, you may want to review your AWS Support plan options, as different support tiers offer varying response time commitments.

Please continue working through the Support Center for the most direct path to resolving your account verification status.

Hello,

Apologies for the frustration regarding account verification. I've located your case and have relayed your concerns internally to our Support team for visibility.

While I don't have a time frame, I'd encourage you to monitor your case for further updates.

— Doug S.