Tape auto-create feature isn't creating tapes.

Question

Hello  
  
I've been trying to automate our off-site backup using Veeam+AWS Storage Gateway appliance. In my aws console within the storage gateway service, I have the Tape auto-create feature configured on my gateway, yet it never creates new tapes. My tape job in Veeam stalled over the weekend because it ran out of tapes. I had to log in to the console and create new tapes before Veeam could import them and resume the backup job. I must be missing something, please advise.  
  
screenshot of auto create settings:

Answer

Thanks for the response!  
  
I've gone ahead and shut down the gateway using the method detailed in the link you provided. I then rebooted the appliance vm, then went back to my aws console and restarted the gateway. It is running, but did not create new tapes. I opened the auto tape create configuration and deleted my old entry, and made a new entry for 6 800gb Glacier tapes. Still no tapes created.  
  
I'll PM you my gateway details.  
  
Thanks for your assistance!

Answer

I waited for a few minutes, but did not wait long enough apparently, as I now can see the auto created tapes.  
  
Thankyou for your assistance and disregard my PM. Have an awesome day!

Answer

Hi,  
  
Thanks for reaching out, it looks like it should be working  
  
We're aware of a few cases that can cause the auto-creator to get stuck. Temporarily, a reboot should fix it, https://docs.aws.amazon.com/storagegateway/latest/userguide/MaintenanceShutDown-common.html but we expect this to be fully solved in the next release  
  
Feel free to PM me with your gatewayId + region and we'll be happy to take a closer look   
  
Thanks

Tape auto-create feature isn't creating tapes.

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