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Workspace stuck on Starting

0

Hi there, I'm used to work with an Autostop Workspace with no problems. The vm contains VS Code and other basic stuff.

Yesterday I wanted to use it, but the client returns an error. The AWS console reports Starting status. It stays for quite some time (an hour or so), then it goes back to Stopped. Basically, I can't work anymore with this Workspace. I've tried to connect via RDP adding the firewall rule etc, but I got a connection refused error. I've tried via AWS CLI, but the result is the same. I have a basic subscription, so I can't open a support ticket.

Any suggestion?

Thank you.

Topics
End User Computing
Tags
Amazon WorkSpaces
Language
English
matro
asked 2 years ago3545 views
3 Answers
0

Thank you so much arun, your suggestions helped me: restore didn't work, putting the Workspace in Unhealthy state. Tried to connect, reboot, RDP, no luck. Finally, a rebuild solved my issue.

I don't get why this happened, I use the Workspace few hours per week and without changing anything on its configuration. As a matter of fact, the service looks unstable by itself.

Thank you again.

matro
answered 2 years ago
  • Arun_PC
    2 years ago

    Sorry to hear about your experience. This is more an exception in my experience. Usually what gets a Windows machine stuck are pending updates, misbehaving applications or the OS waiting for something to complete. Hopefully you could identify the root of the problem.

0

Matro,

There is official guidance for such issues. https://aws.amazon.com/premiumsupport/knowledge-center/workspaces-stuck-status https://youtu.be/3m9tl0v579o

If the above steps do not work(as your RDP is inaccessible), I would usually ask to open a Support Case but in your case, that is not applicable.

So, if your WorkSpace can afford lose data up to 12 hours, i will use try Restore and if that doesnt work, I will try a Rebuild. https://docs.aws.amazon.com/workspaces/latest/adminguide/restore-workspace.html https://docs.aws.amazon.com/workspaces/latest/adminguide/rebuild-workspace.html

Hope it helps,

-arun.

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Arun_PC
answered 2 years ago
0

Same thing happen with me from last two days when i tried to connect my AWS Workspace it show in starting state for 1 hour or so and end with unhealthy state after that i reboot and i was able to connect it. But not yet got any permanent solution for this issue. If anyone have fix for this please share it with us....thanks in advance.

Harpreet-User-1830214
answered 2 years ago

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