Amazon QuickSight Access Error

The "Error when authenticating" message you're receiving indicates an authentication issue with Amazon QuickSight. This type of error typically falls under the AccessDeniedException category, which occurs when the provided credentials cannot be validated or you're not authorized to access the service.

To resolve this issue, you should:

1. Verify your account authorization: Ensure that your AWS account is authorized to use the Amazon QuickSight service. You may need to subscribe to QuickSight if you haven't already.

2. Check your permissions: Confirm that your IAM policies have the correct permissions to access QuickSight. You'll need appropriate IAM permissions granted by your AWS administrator.

3. Validate your credentials: Make sure you're using the correct access credentials and that they haven't expired.

4. Contact your administrator: Since you mentioned accessing QuickSight under "amazonbi," you'll likely need to request access from your organization's AWS or QuickSight administrator. They can add you as a QuickSight user and assign the appropriate permissions.

5. Verify identity type: QuickSight supports specific identity types (IAM and QUICKSIGHT). Ensure your authentication method is compatible with one of these supported types.

Your administrator will need to grant you access through the QuickSight console by adding you as a user with the appropriate role and permissions for your use case.
Sources
Quick Sight API errors - Amazon Quick Sight
Amazon Quick Sight API Errors - Amazon Quick Sight

Hello.

Were you able to access Amazon Quick Sights before?
Or did you suddenly lose access?
If you were previously able to access something but can no longer do so, your permissions may have been changed.
If you are not the administrator of Amazon Quick, I recommend that you contact your administrator and ask them to reconfirm your permissions.
https://community.amazonquicksight.com/t/authentification-issue/17595/10

If you are unable to access the site from the start, it's possible that the permission settings are incorrect, but a browser issue is also possible.
Try clearing your browser's cache or accessing the site from a different PC or network.
https://repost.aws/knowledge-center/quicksight-resolve-login-issues

Amazon QuickSight currently requires that your AWS account be properly authorized and provisioned for QuickSight; the error "Error when authenticating" with a requestId typically indicates either missing permissions, invalid credentials, or that QuickSight has not yet been enabled for your account.

https://docs.aws.amazon.com/quick/latest/userguide/troubleshoot-login.html

https://docs.aws.amazon.com/quicksight/latest/APIReference/qs-api-errors.html