How to create a Farm for deadline cloud


Hi, I am new here. I am trying to create a deadline cloud service for rendering my DCC tools 3d Scenes. When I try to create my Farm by following the documentation. I kept the same region settings for IAM Identity Center and Deadline monitor But it says "Deadline cloud onboarding has failed. Please reach out to support representatives."

Here is the screen Shot of the problem

Thank you in advance for your help.

asked a month ago156 views
2 Answers
Accepted Answer


The initial standard way to reach Support is via the AWS Console > Support > Create case unless you've an AWS account team working closely with you.

AWS Deadline Cloud was launched early April: still maybe some "teething" problems for specific use case. Sorry for the inconvenience.



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answered a month ago
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reviewed a month ago
  • I am using a free standard account of AWS. I'm trying to use the service to learn how to use it. After that will purchase the Deadline Cloud service. In this situation can I get support from the AWS team.

  • There is free support, but no SLA on a response.


I think AWS had some Bugs in the service creation process. So, I was facing a similar problem while trying to create a Nimble Studio service. **I created a case and waiting for the support team to respond. **

The possible solutions could be (this actually helped me to solve the issue with the Nimble Studio service Creation process):

  1. Delete and recreate a service.
  2. Delete the AWS IAM Identity Center and recreate it with the appropriate region setting.
answered a month ago

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