Can't access technical support despite having a developer plan


Whenever I try to create a technical support case I receive

Technical support is unavailable under the Basic Support plan

In the upper left of the page it says

Support plan: Basic  Change

When I click "Change", the page I'm brought to tells me I have the "Developer" plan which should include technical support and is obviously not the "basic" plan the previous page said I had.

asked 2 years ago791 views
1 Answer


I would suggest that you open an "Accounts and Billing" case and have them look into your account and confirm whether you subscribed to the developer plan to access Technical support.

profile pictureAWS
answered 2 years ago

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