Issue Connecting with AWS Support on Startup Credits i was granted

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Has anyone experienced issues connecting with AWS support after receiving startup credits? I waited too long in the Chime meeting, and now I can’t see who to contact to reschedule.

asked 2 months ago24 views
1 Answer
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I understand your frustration with trying to connect with AWS support regarding your startup credits. While I don't have specific information about your particular Chime meeting, I can provide some general guidance on how to proceed in this situation.

If you're having trouble connecting with AWS support or need to reschedule a meeting, the best course of action is to reach out to AWS Support directly. You can do this by going to the AWS Support Center console. Once there, you should be able to create a new support case explaining your situation and requesting assistance with rescheduling your meeting about startup credits.

When creating the support case, make sure to provide all relevant details, including any reference numbers or information from your original meeting invitation. Select the appropriate severity level for your case, and an AWS Support associate will respond based on your support plan.

It's worth noting that if you received startup credits through the AWS Activate program, there may be specific channels or contacts provided for support related to those credits. Check any emails or documentation you received when you were granted the credits, as they might contain specific instructions on how to get support for Activate-related issues.

If you're still unable to find the right contact or are experiencing difficulties with the support process, you could try emailing aws-verification@amazon.com with your account details and a description of your issue. They may be able to direct you to the appropriate team for startup credit support.

Remember, it's important to act promptly when dealing with credits, as they often have expiration dates. If you're having trouble using your credits or need clarification on how they can be applied, don't hesitate to reach out to AWS Support for assistance.
Sources
Cannot see the credit 300$ in my account | AWS re:Post
AWS community member | AWS re:Post

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answered 2 months ago

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