My Account is suspended since 15+ hours
Dear Team Due to some payment method issue, my invoice was overdue, but now I have paid all the pending bills and its more than 15+ hrs. There is no reply from support team on email. Please help me as this account is running one of my important service.
Account ID: 852493708303 Case Id: ***********
Please help in this.
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Hello,
Apologies for the frustration with the situation. For security purposes, I'm unable to discuss case specific details on this platform. However, I was able to locate your case on my end, and shared your feedback internally for Support to review. Please allow our Support team time to review further and continue to work with them via your case. Support will respond with the next steps to take, so keep an eye on your inbox.
Thank you for your patience as we work on this for you.
- Marc O.
@AWS Support - Marc @Steve_M It's almost 8hrs when you replied and almost 24hrs when I paid my dues and created a support case, but no executive is assigned to my case yet. The account is still in suspended state. This is very very unprofessional.
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Still not resolved, please help. Its almost 24hrs
Still the account is suspended, and no representative is assigned yet.